Effective Date: 25 January 2023
1. Introduction
At 1st County Fencing Ltd (“we”, “us”, or “our”), we are committed to safeguarding your privacy. This Policy explains how we collect, use, store, disclose, and protect your personal information when interacting with our website (https://1stcountyfencing.co.uk) and related services.
2. Data We Collect
We may collect personal data directly from you or through automated processes, including:
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Contact information: name, email address, phone number (via quote requests, contact forms, call-back requests).
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Address or location details, if necessary to provide services or on-site estimates.
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Communications: your messages, inquiries, and feedback.
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Technical data: your IP address, browser type, device information, and pages visited.
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Usage data: how you navigate and interact with our site.
3. How We Use Your Information
We process your data for the following purposes:
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To respond to your inquiries, provide quotes, and schedule services (domestic, commercial, supply-only, landscaping, repairs, etc.)
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To improve our services and website user experience
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To communicate updates, promotions, or news (only with your consent, where applicable)
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To maintain our website’s security and monitor usage trends
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To comply with legal obligations or resolve disputes
4. Legal Basis for Processing
We rely on the following lawful bases:
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Consent: when you agree to receive marketing or communications
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Contractual necessity: to fulfil our commitments to you (e.g., quoting, scheduling, implementing fencing services)
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Legitimate interests: for operational purposes, improving services, and safeguarding our business and systems
5. How We Share Your Data
We may share your information with:
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Trusted third-party service providers (e.g. hosting, analytics, email platforms) to support operations
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Regulatory or legal authorities, if required by law
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Successors or affiliates, in case of business restructuring or sale of assets
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No third-party marketing partnerships—we do not sell your personal data.
6. Cookies & Tracking Technologies
Our website may use cookies or similar tools to:
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Remember your preferences
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Enable efficient site functionality
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Collect anonymous analytics on how visitors use the site
You can manage or disable cookies via your browser settings, though this may affect website performance.
7. Data Retention
We retain your personal data only as long as necessary to:
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Provide services and fulfill our obligations
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Meet legal, regulatory, or auditing requirements
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Protect against disputes or claims
8. Your Rights
Depending on applicable laws, you may have rights to:
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Access personal data we hold
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Rectify incorrect or incomplete data
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Erase personal data (the “right to be forgotten”)
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Object to or restrict our use of your data
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Request data portability
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Withdraw consent, where processing is based on consent
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Lodge a complaint with a supervisory authority (e.g., UK’s Information Commissioner’s Office)
To exercise any rights, please contact us using the details below.
9. Security
We use reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
10. Children
Our services are not directed at minors. We do not knowingly collect personal data from children under 13. If you believe we have encountered such data, please contact us immediately to remove it.
11. Third-party Links
Our website may contain links to external sites (e.g., Facebook, X, Instagram). We are not responsible for their privacy practices. Please review their policies separately.
12. Changes to Policy
We may update this Privacy Policy over time. We will notify users via our website or direct communication and highlight the “Effective Date” at the top.
13. Contact Us
For questions, concerns, or data requests, please reach out to us:
1st County Fencing Ltd
Address: 1a Highfield Road, Dartford, DA1 2JH
Phone: 01322 912 484
Email: info@1stcountyfencing.co.uk
